Shipping, Delivery, and Maintenance Policy

At DHL INFRABULLS INT. PVT. LTD., we are committed to delivering your property and associated documents in a timely and secure manner. In addition, we ensure that our projects are maintained in pristine condition, offering ongoing support for property maintenance even after the handover.

1. Document Delivery Process

1.1 Booking and Payment Confirmation
Upon booking confirmation, the following documents will be delivered to the customer:

• Booking Confirmation

• Payment Receipts

• Booking Agreement (if applicable)

Delivery Mode:

• Soft copies via email

• Hard copies By Hand or via courier if requested by the customer (charges may apply).

Tracking: Provided for courier dispatches via email
Charges: domestic delivery International shipping may incur additional charges.

1.2 Legal Documentation
Critical documents such as the Sale Agreement, Allotment Letter, and Property Registration Papers will be delivered as soon as legal formalities are completed.

• Delivery Mode: Soft copies through registered email and/or hard copies via courier

• Processing Time: after completion of formalities

• Tracking: Provided via email after dispatch if requested by the customer.

1.3 Possession Documents and Keys
When the property is ready for possession, customers will receive:

• Possession Letter

• Property Keys Or Physical Possession on site

• Warranty Documents (if applicable)

• Other relevant property documentation

Delivery Mode: In-person handover at the project site or courier (as per the agreement)
Processing Time: Pre scheduled possession date
Note: Customers are required to inspect the property during the handover for any construction-related defects or incomplete work.

2. Delivery Timeframes

2.1 Booking Documents
Delivered within 7 business days from booking confirmation. Expedited delivery is available upon request.

2.2 Legal and Regulatory Documents
Subject to the completion of legal formalities and approvals. Customers will be updated regarding the expected delivery timeline.

2.3 Possession Handover
Property possession is delivered as per the project schedule. Any delays will be promptly communicated, and new handover dates will be provided.

3. Shipping Charges

3.1 Domestic Shipping
Standard shipping charges applicable for domestic deliveries within India.

3.2 International Shipping
DHL INFRABULLS ships internationally for documents only. Additional fees may apply based on the destination and method chosen.

4. Delivery Methods

4.1 Domestic Deliveries
DHL INFRABULLS delivers documents across India using reliable courier services. Customers may also opt for in-person collection for key documents.

4.2 International Deliveries
We offer international shipping for documents, using trusted partners like DHL, FedEx, and Blue Dart. International shipping fees apply.

4.3 Digital Document Delivery
Where possible, DHL INFRABULLS will deliver documents via email in a secure, encrypted format. Customers are required to download and store digital copies responsibly.

5. Possession Handover

5.1 Handover Notification
Customers will be notified when their property is ready for handover. This includes:

• Property Completion Certificate

• Handover Date and Time

• Documents Required for Handover

5.2 On-Site Inspection
During the property handover, customers are encouraged to inspect the property for any defects. DHL INFRABULLS will address valid issues before the final handover.

5.3 Alternative Handover Arrangements
Customers unable to be physically present for possession may authorize a third party for the collection of keys and possession documents. Written authorization is required.

6. Project Delays and Compensation

6.1 Delayed Handover
In case of delays due to construction or legal reasons, DHL INFRABULLS will communicate the revised possession schedule to customers in advance.

6.2 Compensation for Delays
If the project handover is delayed beyond the agreed period, compensation may be provided as per the Sale Agreement terms. Compensation can include:

• Refunds

• Payment schedule adjustments

• Interest-based compensation

7. Maintenance Policy

7.1 Maintenance Period
DHL INFRABULLS offers a complimentary maintenance period for newly handed-over properties, covering basic maintenance and repairs for the 1 years from the date of booking. This covers:

• General wear and tear of common property fixtures

• Minor repairs related to plumbing, electrical, and structural issues

7.2 Post-Handover Maintenance
After the initial maintenance period, customers can opt for ongoing maintenance services provided by DHL INFRABULLS or an appointed third-party vendor. Maintenance packages will include:

• Regular inspections

• Preventive maintenance services

• Repair and replacement services for property fixtures and amenities

7.3 Customer Responsibilities
After the possession handover, it is the customer’s responsibility to maintain the property’s interior and exterior as per the building guidelines provided. Failure to adhere to these guidelines may result in voiding any warranties.

7.4 Common Area Maintenance
Maintenance of common areas such as landscaping, corridors, elevators, and parking lots will be managed by the Residential Association or the Developer for [X years] post-handover. Maintenance fees will be included in the monthly maintenance charges collected by the association.

7.5 Maintenance Fees
Post-handover maintenance services, if opted for, are chargeable. The fee structure will be provided to customers at the time of possession, and payments will be collected on a [monthly/quarterly] basis.

7.6 Emergency Maintenance Support
For urgent maintenance requests, DHL INFRABULLS provides 24/7 emergency support for the first [X months/years]. This includes urgent repairs for plumbing, electrical faults, or safety hazards.

8. Customer Responsibilities

8.1 Accurate Address and Contact Details
Customers must provide accurate delivery addresses and contact details for smooth delivery of documents and timely communication.

8.2 Collection of Legal Documents
Certain documents, such as property registration papers, may need to be personally collected due to legal verification processes. Customers are responsible for collecting these documents and presenting valid identification when required.

9. Lost or Damaged Deliveries

9.1 Lost or Damaged Documents
If documents are lost or damaged during shipping, DHL INFRABULLS will provide replacements at no additional cost. Customers must report any issues within 7 business days of the expected delivery.

9.2 Failed Delivery Attempts
If delivery fails due to incorrect information or customer unavailability, DHL INFRABULLS will attempt a redelivery. Additional charges may apply for repeat delivery attempts.

10. Customer Support and Queries

For any questions regarding document shipping, property handover, or maintenance services, please contact our support team. We are happy to assist with tracking, delivery updates, and maintenance-related inquiries.

• • Email: info@dhlinfrabulls.com

  • Phone: 9981132017, 9890601510

  • Postal Address:
    DHL INFRABULLS INTERNATIONAL PRIVATE LIMITED

    Block B, Third Floor, Megapolis Square Building, 579, Mahatma Gandhi Road, Indore, Madhya Pradesh 452001 - INDIA